Customer Service Agent with English

Sterling Outsourcing is an international business providing Outsourced Services for clients all over the world. We are currently growing and are looking for enthusiastic individuals with fluent English to join our international team.

Established in 2006 with a couple of offices in Poland we provide opportunities for ongoing development, so that the majority of our employees stay with the company long-term!

Offer

Medicover medical healthcare

Medicover sport benefit systems

Multicafeteria system

Social Fund

Remote workstation allowance

Hybrid work

A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

You’ll be joining a network of experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.

Responsibilities

Monitor card and current account transactions to detect suspicious patterns and potential fraud.
Investigate financial crimes, including money mules, account takeovers, and rapid movement of funds (RMoF).
Conduct KYC checks, Money Transfer Screening (MTS), and PEP flagging.
Perform Enhanced Due Diligence (EDD), including Source of Funds (SoF) and Source of Wealth (SoW) reviews.
Prepare and file Suspicious Activity Reports (SARs) and handle third-party requests (TPRs).
Communicate with customers in English via webchat and email, ensuring a professional and supportive experience.
Collaborate with internal departments and tech teams to improve processes and customer safety.

Requirements

Fluency in English (B2 level or higher).
Strong analytical and investigative skills, with an eye for detail.
Familiarity with AML/CTF regulations and financial crime prevention practices.
Experience or interest in financial compliance, fraud investigation, or KYC/EDD processes.
Excellent communication and organizational skills.
Proficiency in MS Office and confidence working in digital systems.

ID: 79 job_post.published_on: 22/10/2025
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