Senior Customer Care Advisor

As a Senior Customer Care Advisor, you will play a crucial role in supporting a leading automotive brand, providing an exceptional experience for customers across different communication channels. Your expertise will ensure that our customers receive top-tier service throughout their journey with the brand.

The role will begin with a month of extensive training in the office, after which you will transition to a hybrid working model for the remainder of the role.

• Salary range: 6000-6500 PLN gross
• 575 zł NET remote work allowance per month
• Medicover medical healthcare
• Medicover sport benefit systems
• Hybrid work model,2-3 days a week in the office (after 1 month on-site training).
• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
  
• Modern office in the city center
• Opportunities to grow in an international, dynamic environment, with access to learning and career development support

• Deliver professional and customer-focused support, ensuring a smooth and engaging experience.
• Assist customers in understanding available products and services, tailoring recommendations to their needs.
• Efficiently coordinate customer inquiries by liaising with internal teams, such as technical support and dealerships.
• Drive a customer-centric experience, ensuring satisfaction from initial contact through to repurchase.
• Act as the primary point of contact for customers across digital and physical channels.
• Build and nurture long-term relationships with customers through a premium, personalized approach.
• Accurately document customer interactions using a CRM platform.
• Work closely with your team and key stakeholders to enhance internal processes and customer experiences.
• Stay informed about market trends and customer expectations within the automotive industry.

• Proficiency in English (C1/C2)
• 2-3 years of experience in a customer service role, with a focus on handling complex customer situations (escalations, complaints, and feedback).
• Hands-on experience with CRM systems (Salesforce preferred)
• Strong interpersonal skills, with a solution-oriented and customer-centric approach.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• Excellent communication skills, with empathy and the ability to build strong customer relationships.
• Availability to work Monday – Friday, 10:00 am – 6:30 pm
• Willingness to start on March 17th

What would be an asset:

• A passion for the automotive industry
• Experience managing customer interactions on social media platforms